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| WARRANTY |
| All products purchased from BuySkateShoes.com
carry the full manufacturer warranty unless sold as a “no
warranty” item. Special circumstance: in the event the
manufacturer is no longer in business, BuySkateShoes.com will
review your warranty claim and at our discretion help to provide
an equitable solution. All warranty claims may only be made by
the purchaser on record. Our policy is to repair or replace
all defective product. No refunds will be given on warranty claims. The customer is responsible for all return shipping costs. Please
email sales@BuySkateShoes.com regarding any warranty questions. |
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| RETURNS AND EXCHANGES |
| BuySkateShoes.com is committed to you
being fully satisfied with your purchase. If for any reason
you would like to return the unused product, follow these guidelines.
- Items must be returned within 30 days from date of purchase.
- Call or e-mail us at sales@BuySkateShoes.com
for a Return Authorization number or click
here to download a return authorization form (NOTE* this
form cannot be used to return warranty/defective items).
- No refunds or exchanges without a valid RA#
- Send the unused product back to us insured for the full
value.
- FedEx, UPS or USPS traceable only
- Customer is responsible for all return shipping costs.
- Upon inspection of returned product, BuySkateShoes.com,
at its discretion, will issue a full or partial refund to
the credit card used for the purchase less the original shipping
charges. All returned items that were shipped with the free
shipping promotion will be credited less the actual shipping
costs.
- Customer pays price difference and new shipping costs on
exchanged merchandise.
- Sorry, no returns or exchanges on closeout or sale items.
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| REFUSED SHIPMENTS |
| Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs. |
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| SHIPPING ERRORS |
| It is our intention to process each order with 100% accuracy. Please accept our sincere apologies in advance for any shipping errors. Please call or e-mail us immediately to report the error. We will promptly send out the correct replacement product and pick up the incorrect items at our expense. |
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| LOST/MISSING SHIPMENTS |
| Lost or missing shipments must be reported
to BuySkateShoes.com within 5 business days of the expected
delivery date. Should our shipping company show the lost
or missing package as delivered, you will need to sign an affidavit
attesting to the fact that the package was indeed not received
by you. Any unreported lost or missing shipments
are the responsibility of the customer and BuySkateShoes.com shall assume
no liability for unreported missing or lost shipments. |
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| DAMAGED SHIPMENTS |
| Should you receive any product that has been damaged in shipping please call or e-mail us immediately. It is important that you DO NOT discard the damaged packaging. We will have the shipping company pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within 5 business days of receipt of goods. Any claims reported after 5 business days are subject to denial. |
